The following list of questions are frequently asked of us by prospective clients inquiring of our services.Neither the question list or answers are exhaustive. Please contact us if your questions are not answered here.
Yes, absolutely. Just taking the time to meet with us for a free no obligation consultation, you will be receiving one of the best benefits of our help you can get when initially faced with having to deal with a loved one's estate. Do this first. With our years of experience we can quickly assess your situation and provide insight and knowledge based direction. We can explain the process and what to expect. We can let you know: if you have valuable items that should be appraised, if you have enough volume and value to hold an estate sale, or, whether an estate auction, consignment, or no hassle clean out would be a better option for your situation. And, we will explain the reasons why we have come to those conclusions. We provide virtual consults, or on-site consultation meetings, free with no obligation.
Having to deal with a lifetime's accumulation of stuff can be overwhelming, especially if you only have a short amount of time to handle getting it taken care of. Perhaps you need to sell the house or property asap. Many times families have no idea on what the value is on all of the personal property it contains. An estate sale, even with lots of every day items, can bring in a significant amount of money and shouldn't be overlooked. It can bring in enough money to cover moving expenses, house repair, repainting the home to get it ready for sale, or more. And, by selling the contents, the cost of cleaning out a home is greatly reduced. You will save time and be able to move on to the next phase of your project.
Because partnering with a professional team who know exactly how to quickly, and efficiently liquidate volumes of household and personal property items on a short time frame, and who are experienced in getting the highest possible dollar amount for estate items, your project will be done in a fraction of the time you would be able to do it yourself, without the physical strain, and you will be saving money. By holding an estate sale yourself, you will most likely be losing money. The reason is, we use our expertise and proven strategies that definitely bring in many more times the total amount in sale dollars than if you were to try it on your own. Example: 100% of $4,500 is less than having to pay a 40% commission on $15,000. Your payout would be $9,000 instead of $4,500. See the difference?
Yes, of course. Tables, table cloths, shelving, display cases, locks, cash registers, security cameras, safety cones, signage, clothing racks, and whatever else is needed to properly setup a sale is provided by our company.
We wish this could be an easy, straightforward question to answer, but every home and sale is different. The commission rate we will propose to prospective clients for on site sales may vary depending on the specific circumstances of each sale. Typically, we offer a standard 38% commission rate. For sales not expected to gross a large amount, we may propose a commission rate that is 50% after the first $1,500 in sale proceeds. For high end estate sales it may be 25% plus clients covering the labor costs. For auctions and consignment sales our commission has a stepped up commission structure. You can view the details on our Service Fee Price List. Hopefully this information gives you a general idea of what to expect.
Our sales commission, and the credit card processing fee are the two basic fees inherent with both on site tag sales and online auctions. Other fees for optional services will be extra. Please see our Service Fee Price List.
Prices are determined by our knowlege and expertise. There are many factors that come into consideration like condition, poplularity, rarity, fair market value, local market value,etc.
Advertising is extremely important for each sale's success. That is why we take great lengths to make sure all effective avenues are pursued. We post online sale events on popular estate sale websites. We advertise each sale on FaceBook, Instagram, YouTube, Craigslist, Nextdoor, and wherever else that may be relevant to the items in the sale. We send out sale announcements and newsletters to our personal email list. We advertise in local papers, if time permits. We post flyers at our sales for upcoming sales, and handout sale flyers in the neighborhood where the sale will be.
In order for us to accept small sales, we will propose a 50% commission rate with a minimum of $1,500. Meaning, the first $1,500 in sale proceeds will go towards our labor, with proceeds above that amount being split 50/50 between the client and us.
Absolutely. To protect both parties our contracts have been reviewed for completeness, correct phrasing, and effectiveness by several contract lawyers. From that, we are then able to adjust each contract enough to tailor fit it to a client's sale requirements.
Yes, and we are happy to share this documentation during an in person consultation.
We have regular full time employees and part time employees. We also have regular contract workers. So far, everyone at Castle Rock Estate Sales is either family or friends. We have never had to hire from a pool of people we do not already know personally.
First, Do Not Throw Anything Away or take anything to donation. Sadly, we've had to decline many sales where the family unknowingly threw out the baby with the bath water. For on-site sales, make sure the homeowner's insurance is current and make sure that things that are being kept by family and friends are removed or separated from the sale location before the setup begins. In the case of large items that are being kept, but that can not be move out before the sale setup, we ask that those items be marked clearly, "Not For Sale". Then, you get to hand over the keys, and we take care of the rest.
Usually at 6am the morning of the first day of the sale. For auctions and online sales pick up locations are sent to the winning bidders after the auction has ended and they have paid for their winning lots.
Doing an inventory/price list is a time consuming extra step outside of our normal sale process. If asked, we will add this step in the contract phase for an added 10% to our commission. Please be aware that every client gets a post sale statement that list categories of items sold and the total amount for each category. For items sold online, there will be a sale report in addition to the post sale statement that lists everything sold and for how much.
Yes. Several on staff who regularly price items for sale and determine auction estimates have the work experience and knowledge to do informal appraisals, as well as formal written appraisals that are USPAP compliant. We also work with a network of professionals who we can call on to assist us if needed.
Sale tax rates are determined by the location where the sale is being held. So, our cash registers are programmed before each sale to add the appropriate tax amount that is charged to customers upon checkout, and then, those taxes are remitted by us to the proper authorities after each sale is completed.
Absolutely. We have found that an average of approximately 60% of sales are paid for with card transactions.
Yes, but not before the sale starts. Once the public has had a chance to come through the sale employees are allowed to shop on their break, paying the same amount as a regular customer. On the last day of the sale, within the last two hours of the sale, employees are allowed to buy discounted items at the same rate a customer would be charged at that time. All employee purchase records are added to the documents given to each client after the sale for transparency.
We do not presell items. We believe it is only fair to have everything that is advertised be there when the sale opens.
Found cash will be rung up as a sale in our cash register and then noted on the final sale statement. Very valuable items will be brought to the attention of the client to decide on how they would like to proceed with it.
While not prohibited, clients are discouraged from attending the sale for several reasons. It can be an emotional experience to see strangers trying to bargain for your families once cherished possessions. It can be distracting for us when we should be concentrating on selling and helping customers. It can make customers uneasy and discourage them feeling comfortable while trying to shop. In our experience, clients can show up to a sale intending to stay out of the way and in the background, but, end up talking to neighbors and friends cutting them deals or giving things away for free which prevents us from doing our job effectively.
This is not something we practice at Castle Rock Estate Sales. However, if a situation presents itself such as combining two smaller sales into one larger sale we will propose the idea to the clients and only proceed with the approval of both parties.
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